F.A.Q.
Frequently Asked Questions (FAQ)
1. What types of products do you offer?
We offer a wide range of spiritual and metaphysical products, including crystals, incense, sage and more. Our selection is curated to support various spiritual practices and personal growth. All of our products are ethically sourced and of the highest quality.
2. How do I choose the right crystals for me?
Choosing crystals is a personal experience! Trust your intuition—often, you’ll be drawn to a specific stone. You can also consider your needs or intentions (e.g., love, protection, clarity) and select crystals that correspond to those areas.
3. How should I cleanse my crystals?
Crystals can be cleansed in several ways:
- Water: Rinse under running water (ensure the crystal is water-safe).
- Salt: Soak in a saltwater solution (avoid soft stones).
- Smoke: Use sage or incense to waft smoke over the crystals.
- Sunlight/Moonlight: Leave crystals in sunlight or moonlight to recharge.
4. What is your return policy?
No Return Policy
Thank you for choosing our products! We take great pride in the quality of our items and want you to be fully informed about our policies.
No Returns:
All sales are final. We do not accept returns or exchanges. Please review your order carefully before completing your purchase to ensure you are selecting the correct item.
Shipping Responsibility:
Once your order has left our facility, it is in the hands of the shipping company. We are not responsible for any damage, loss, or delays that may occur during transit. We recommend that you track your shipment and reach out to the shipping provider directly for any issues related to delivery.
Product Condition:
Please inspect your order upon arrival. If you receive a damaged or defective item, contact us within 48 hours of delivery, and we will assess the situation to determine the best course of action.
We appreciate your understanding of our policy. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team. Thank you for your support!
5. What is the handling fee for?
We strive to provide the best service and protection for your purchases. To ensure the safe delivery of our products, we include a 5% handling fee on all orders. This fee helps cover extra shipping insurance, giving you peace of mind that your items are protected during transit.
Thank you for your understanding and support! If you have any questions, feel free to reach out to our customer service team.
6. Do you offer shipping?
Yes, we ship to various locations! Shipping options and rates are calculated at checkout. We also offer local pickup for customers in the area.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your package's delivery status.
8. Will the item match the item that is pictured?
Please note that while we strive to provide accurate images of our products, slight variations in color, texture, or size may occur due to lighting, screen settings, and the unique characteristics of each item. The product you will receive may not be the exact one pictured, however, it will be the same clarity and quality you select. We appreciate your understanding and are here to help if you have any questions!
9. Can I request a specific item?
Absolutely! If you’re looking for a specific product that isn’t currently in stock, please reach out to us. We’re happy to help you find it or notify you when it becomes available.
10. Do you have a loyalty program?
We are working on setting up our loyalty program. We will be offering a loyalty program where you can earn points for every purchase. Points can be redeemed for discounts on future orders. Sign up for our newsletter to stay updated on loyalty rewards and special promotions!
11. How can I contact customer service?
You can reach our customer service team through our Contact page, by email at info@theessenceofspirituality.com. We’re here to help!